Privacy policy

This policy describes what data the Arteas project (the “Project”) receives from users of the website https://l2arteas.com, the Arteas launcher and the game server, why and how it is stored. By signing up or using the Service, the user consents to the processing of their data on these terms.

The Project does not sell user data and does not share it with third parties for advertising.

Sign-up and account: email address, nickname, password (stored only as an irreversible hash), game account logins, sign-up and last sign-in dates.

Technical data: IP address when signing in to the website, the launcher and the game; an anonymized fingerprint (hash) of computer parameters sent by the game client — for the window limit and bot protection. Personal files on the computer are not read. The history of sign-ins to the website and the launcher (time, IP address, browser and system) — 90 days, visible to the owner on the account page.

Game data: characters, items, in-game actions and game chat messages — in server logs, for investigating violations and complaints.

Purchases: the history of top-ups and Gold transactions on the website. Payments are processed by GoDonate; the Project does not receive bank card data.

Requests: messages in the website support chat (and the guest's nickname and email entered there), Discord tickets; when linking Discord — the Discord account ID.

Crash reports: if the user agrees in the launcher, game client logs are sent — to find bugs.

To make sign-in and the game work: signing in to the website, the launcher and the game, password recovery, email confirmation, delivering purchases to the game.

For fair play and security: the sign-in history and an email about a sign-in from a new address, the window limit, protection from bots and hacking, giving voting rewards and promo codes once per person, investigating violations.

For support and contact: answering requests and important account emails. We do not send advertising mailings.

The website uses only necessary cookies: the sign-in session (arteas_session), the chosen language (arteas_lang), the theme (arteas_theme), the support chat (arteas_support). There are no advertising counters or third-party analytics on the website.

Data is stored on the Project's servers in Russia. Database backups are kept in cloud storage in Russia. So that the game and the website open from other countries, part of the traffic (including IP addresses) passes through the Project's mirror server in Germany.

Only as much as needed for operation: the GoDonate payment service — payment data; the HopZone rating — the IP address to verify a vote for the server; Discord — ticket messages; Cloudflare file storage — when downloading the client. Data may be disclosed to government authorities upon a lawful request.

The server rating buttons at the bottom of the website load their images from those ratings' websites — like any website, they see the visitor's IP address. Their data policies are on their websites.

Account data — as long as the account exists. Server logs and crash reports — as long as needed to investigate violations and bugs. Database backups — up to 60 days.

The user may find out what data about them is stored, correct it, or request deletion of the account and data — by writing to the email below or to support. Deleting the account deletes characters and purchases permanently; data the law requires us to keep is deleted when that period ends.

Passwords are stored only as a hash, the connection to the website is protected (HTTPS). Never share your password with anyone — the staff never ask for it.

The Project may change this policy; a new edition takes effect when published on this page.

E-mail: arteas-lineage@mail.ru

Support: the website chat (the button in the corner) or a ticket on Discord.